PRIVACY POLICY
LAST UPDATED: October 2026
We at VENUS BAG ("The Bag Shop") want you to be familiar with how we collect, use, and disclose Personal Information. This Privacy Policy describes our practices in connection with Personal Information that we collect through our website ( https://venusbag.in ), mobile site, social media pages, and offline interactions across India (collectively, the “Services”).
By using our Services within India, you agree to this Privacy Policy.
1. PERSONAL INFORMATION
“Personal Information” is information that identifies you as an individual or relates to an identifiable individual in India, including:
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Full Name
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Postal address (including billing and shipping addresses within India)
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Telephone / Mobile number
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Email address
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Credit card, debit card, UPI, or net banking payment details
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Social media account ID and profile information
Collection of Personal Information
We and our service providers collect Personal Information in various ways, including:
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Through the Services: When you register an account, sign up for alerts, or make a purchase on our website.
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Offline: When you visit our retail locations in India, contact customer service, or place a telephone order.
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From Third Parties: From public databases, social media platforms, or trusted marketing partners operating in accordance with Indian laws.
Note on Payments: Online payment transactions are handled through secure third-party payment gateway partners operating in India. Your financial details are collected directly by the payment processor and are governed by their respective privacy policies.
How We Use Personal Information
We and our service providers use Personal Information to:
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Respond to your inquiries, complete your order transactions, and provide dedicated customer service.
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Send administrative notices, changes to our terms and policies, and promotional marketing communications.
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Personalize your shopping experience by presenting bag collections, styles, and offers tailored to you.
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Conduct internal business operations, data analysis, audits, fraud monitoring, and safety prevention across our Indian operations.
2. DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed:
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To Third-Party Service Providers: Logistics and courier partners for order fulfilment across Indian pin codes, website hosting, payment processing, IT infrastructure, and customer support.
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For Legal & Compliance Purposes: As we believe to be necessary or appropriate to comply with applicable Indian laws, respond to requests from public and government authorities within India, cooperate with law enforcement, or enforce our terms and conditions.
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Business Transfers: In the event of any reorganization, merger, sale, joint venture, or transfer of all or any portion of our business or assets.
3. OTHER NON-PERSONAL INFORMATION & COOKIES
We also collect “Other Information” that does not directly reveal your specific identity, such as browser and device details, app usage data, and information collected through cookies and pixel tags.
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Cookies: Cookies are pieces of information stored on your computer that allow us to collect browser type, time spent on the Services, pages visited, and anonymous traffic data for security and navigation purposes. You can choose to decline cookies through your browser settings, though it may affect certain website functionalities.
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Analytics: We use analytics tools (such as Google Analytics) to analyze website traffic trends and improve user experience across our digital platform.
4. THIRD-PARTY SERVICES & ADVERTISING
This Privacy Policy does not address, and we are not responsible for, the privacy or security practices of third parties operating any website or service to which our Services link. The inclusion of a link does not imply endorsement by us. Furthermore, we are not responsible for information collection or privacy policies of third-party platforms like Meta, Google, or Apple.
5. SECURITY
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization in India. However, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.
6. YOUR CHOICES & ACCESS
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Marketing Opt-Out: You may opt out of receiving electronic marketing communications from us by following the unsubscribe link in any marketing email or contacting us directly. (Important administrative messages regarding your active orders cannot be opted out of).
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Access, Correction, or Deletion: If you would like to review, correct, update, or delete Personal Information previously provided to us under applicable Indian data rules, you may contact us by email.
7. USE OF SERVICES BY MINORS
The Services are not directed to individuals under the age of eighteen (18) years in India, and we do not knowingly collect Personal Information from individuals under 18.
8. SENSITIVE INFORMATION
We ask that you do not send or disclose any sensitive Personal Information (such as government identification numbers, financial passwords, or health records) on or through the Services or to our customer support.
9. JURISDICTION & GOVERNING LAW
The Services are controlled and operated by us from within the Republic of India and are governed exclusively by Indian law (including the Information Technology Act, 2000). Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad , India.
10. CONTACTING US
If you have any questions or grievances regarding this Privacy Policy or our data handling practices within India, please contact us at:
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EMAIL: [email protected]
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