1. WARRANTY COVERAGE & ELIGIBILITY

• First Purchaser: The warranty provided herein applies strictly to the original first purchaser or gift recipient of the VENUS BAG product.
  
  
• Duration: The duration of the warranty is specified on the warranty card included inside the product packaging and/or listed alongside the product features on our website.
  
  
• Manufacturing Defects Only: This warranty exclusively covers manufacturing defects and does not cover damage caused by misuse (such as carrying an excessive or unusual weight load), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water/moisture damage, normal wear and tear, or transit damage caused by airlines, railways, or other transit operators.

2. AUTHORIZED SERVICE CENTRES & REPAIRS

• Approved Service Centers: VENUS BAG requires that you use only our authorized service centers or designated repair agents for any warranty-related repairs.
  
  
• Voiding of Warranty: Any repairs, alterations, or modifications performed by unauthorized third parties will immediately void this warranty.
  
  
• Shipping & Transportation Costs: You are responsible for all costs associated with transporting the product to and from the authorized service center, including packaging, shipping, and applicable taxes.

3. WARRANTY CLAIM PROCESS

• Required Documentation: To claim warranty service at an authorized service center, you must present the duly completed warranty certificate or the original retail purchase receipt.
  
  
• Inspection & Determination: The authorized service center will inspect the product to determine whether the issue is covered under warranty. If the defect is covered, you will be notified whether the product will be repaired or replaced at our expense, including the return shipping cost back to you.
  
  
• Product Substitution: If the exact product model is no longer available for replacement, VENUS BAG reserves the right to substitute a comparable VENUS BAG product of equal or greater value.
  
  
• Liability Limit: The warranty provided herein is strictly limited to the retail value of the product. Manufacturing specifications remain subject to change without prior notice.
  
  
• Out-of-Warranty Repairs: If the product inspection reveals the damage is not covered under warranty, any agreed-upon repairs or associated freight costs will be borne entirely by the product owner.

4. PRODUCT HANDLING & LOCK DISCLAIMER

• Transit Damage Claims: Product locks are designed solely to prevent accidental opening and cannot completely prevent theft, breakage, or forced entry by airport, railway, or governmental security personnel. Please inspect your product immediately after it has been handled by third-party transit operators. If transit damage occurs, you must file a claim directly with the transit carrier at the destination terminal before clearing customs or leaving the station.

CONTACT US

• EMAIL: [email protected]